MobiTyres & Auto Service

Frequently Asked Questions

Answers to common questions about our services, bookings, and payments.

AC Services

Do you service car air conditioning systems?

Yes, we offer AC checks, gas refill, and repairs for common air conditioning faults.

Why is my AC not cooling properly?

Low refrigerant, compressor faults, or filter blockages are common causes; a diagnostic check is recommended.

Bookings

Can I reschedule my booking?

Yes. Contact the selected branch before your appointment time to move your booking to another slot.

Can I reschedule my booking?

Yes, you can reschedule by contacting the selected branch before your appointment time.

Do you accept walk-in customers?

Yes, walk-ins are accepted based on queue availability at each branch.

Do you accept walk-ins?

Yes, walk-ins are accepted based on queue availability, but booking ahead helps reduce waiting time.

How do I book a service appointment?

Visit the Book page, choose your preferred branch and service, then submit your preferred date and time.

How do I book a service appointment?

Visit the booking page, choose your branch and service, then submit your preferred date and time.

Brakes

Do you replace brake pads and discs?

Yes, brake pad and disc replacement is available after inspection.

How do I know if my brakes need service?

Common signs include squeaking, vibration, reduced stopping performance, or warning lights.

Branches

What are your operating hours?

Most branches operate Monday to Saturday during business hours. Specific hours may differ by location.

What are your operating hours?

Operating hours vary by branch; check your preferred branch details before visiting.

Where are your branches located?

You can find all active branch locations on the Branches page, including contact details and directions.

Where can I find your branch locations?

Use the Branches page to view locations, contact details, and available services.

Diagnostics

Can you scan dashboard warning lights?

Yes, we perform diagnostic scans to read fault codes and advise on next steps.

How long does a diagnostics check take?

Basic diagnostics usually takes 20 to 45 minutes, depending on the issue complexity.

Engine

Can you handle routine engine servicing?

Yes, we provide routine engine service including checks, filters, and fluid recommendations.

Do you provide engine diagnostics?

Yes, we run diagnostic checks to identify engine-related issues accurately.

General Services

Can I bring my own spare parts?

Yes, you can bring parts, but our team will inspect compatibility before installation.

Do you provide engine diagnostics?

Yes. We perform diagnostics to identify engine and system faults before recommending repairs.

How long does a full service take?

A standard service usually takes between 45 and 120 minutes, depending on the job scope.

Payments

Can I pay after the service is completed?

Yes, most services are payable after inspection and completion. Some special orders may require a deposit.

Can I split payment between methods?

Split payments may be supported at selected branches; confirm with the service desk before checkout.

Do you issue receipts and invoices?

Yes, we issue receipts after payment and can provide invoices where required.

How do I get an invoice receipt?

A receipt is generated after payment and can be shared by the branch or accessed from your invoice reference.

What payment methods are supported?

We support M-Pesa, card payments, and approved wallet payments depending on the service location.

What payment methods do you accept?

We support M-Pesa, card payments, and other approved digital payment channels.

Support

How can I contact customer support?

Use the Contact page form or call the nearest branch for quick support and appointment assistance.

How do I reach customer support?

Use the Contact page, call your nearest branch, or share feedback through the website form.

Suspension

Do you repair suspension issues?

Yes, we diagnose and repair worn suspension components for stability and comfort.

What are signs of suspension problems?

Uneven tyre wear, knocking sounds, excessive bouncing, or poor handling may indicate suspension issues.

Tyres

Do you offer wheel alignment and balancing?

Yes. Alignment and wheel balancing are available at our service branches.

Do you offer wheel alignment and balancing?

Yes, wheel alignment and balancing are available as part of tyre care services.

Do you sell tyres at all branches?

Most branches stock common tyre sizes; availability may vary by location.

How often should I rotate my tyres?

Tyre rotation is recommended after every 8,000 to 10,000 km, depending on vehicle use and road conditions.

How often should I rotate my tyres?

Tyre rotation is generally recommended every 8,000 to 10,000 km.

Which tyre brands do you stock?

We stock multiple trusted tyre brands across budget, mid-range, and premium categories.

Warranty

Can I claim warranty at any branch?

Warranty support is available, but branch verification of invoice and service records may be required.

Do your services come with a warranty?

Selected services and parts carry limited warranty terms; details are shared at the point of service.